SHIPPING & RETURNS
Your order will be received during our open hours and put in the queue for processing within 12 hours. It is our goal to process, fill and ship your order within three (3) working days. We do work on weekends and holidays, but if your order is received after 5 pm central time or on a weekend or holiday, it may add one extra day to this process.
We use USPS to ship our products and include tracking with all shipments. Shipping fee is based on weight and destination. An email is automatically generated and sent to you at the time the postage is purchased and will include a note from me and your tracking number. Check your spam folder if you don't receive an email within 4 days.
In the case of a custom order, the processing and shipping time will vary and you will be contacted by message or email separately to discuss the time frame.
Return, Refund & Exchange Policy
We value our customers and want you to be satisfied with your purchase. If you feel that a product is not as described, you received a wrong item, or your item was damaged during shipping, please contact us right away via email to discuss possible solutions, including refund, return or exchange.
The following policy is created and written to meet the criteria required of us by our creditors and credit card processing companies. Please contact us immediately if you have any questions or concerns about any product you've ordered from us.
Returns & Refunds
Our refund policy is 30 Days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as salves, balms, sprays, lotions, creams, powders, cards, postcards or customized items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your refund or return, we require a receipt or proof of purchase. In many cases, with proof of identity, we may be able to verify your purchase on our end, but this is not a guarantee. Please do not send your purchase back to us without contacting us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Shipping on Returns/Exchanges
Our products are shipped within 2-3 business days of order receipt using the following carriers: USPS. To return your product, you should mail your product to 8321 Floyd Street, Overland Park Kansas United States 66212. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.