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Shipping & Returns

Shipping Policy

At Unfussed Skincare, we strive to get your order to you as quickly and efficiently as possible. We offer standard shipping that usually takes 3-5 business days to arrive. Shipping costs are calculated at checkout based on your location and the weight of your order. If you have any questions or concerns about shipping, please don't hesitate to contact us. We take great care in packaging our products to ensure they arrive in perfect condition. All products are securely wrapped and packaged in a way that minimizes any damage during transit. If your order arrives damaged, please contact us immediately so we can rectify the situation.

Your order will be received during our open hours and put in the queue for processing. It is our goal to process, fill and ship your order within three (3) working days. If your order is received after 5 pm CST or on a weekend or holiday, it may add one extra day to this process.​

We typically use USPS to our products and include tracking with all shipments. Shipping fee is based on weight and destination. An email is automatically generated and sent to you at the time the postage is purchased and will include your tracking number. Check your spam folder if you don't receive an email within 4 days.

In the case of a custom order, the processing and shipping time will vary and you will be contacted by message or email separately to discuss the time frame.

If you have not received your order within 10 days, please contact us immediately.

Refund & Return Policy

We want you to be completely satisfied with your purchase from Unfussed Skincare. If you feel that a product is not as described, you received a wrong item, or your item was damaged during shipping, please contact us within 30 days of receiving your order to discuss a refund or exchange. Please note that we cannot accept returns of skincare or personal care items unless they are defective. If you receive a defective product, please contact us immediately so we can resolve the issue as quickly as possible.

Eligibility for Refunds & Exchanges

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a refund or exchange, we require a receipt or proof of purchase. In most cases, with proof of identity (email, phone number, full name, etc), we may be able to verify your purchase on our end, but this is not a guarantee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as salves, balms, sprays, lotions, creams, powders, cards, postcards or customized items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase. In most cases, with proof of identity (email, phone number, full name, etc.), we may be able to verify your purchase on our end, but this is not a guarantee. Please do not send your purchase back to us without contacting us.

Refunds (if applicable)
Once your refund is authorized, we will send you an email notification. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five (5) business days. 

Exchanges (if applicable)
If you are authorized for a replacement item, we will send you an email notification. Your replacement will be shipped to you within five (5) business days. Note: since skincare and personal care items (as mentioned above) can not be returned to us, "exchanges" are actually replacements and you can keep the original item(s) you ordered.

Shipping (for exchanges)

If you are authorized for a replacement item (s), we will ship at our cost. Please note this does not apply to any wholesale order.

 

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